In software development business, we have a software to deal with the issues (Issue Manager) which occurs both in the process of development, implementation or after a software release.

This kind of software is widely available on the Internet, started from a free and based on Python such as Trac, PHP-based such as Eventum (from MySQL), to commercial JAVA-based software such as JIRA and more. All of those software have a similar objectives, dealing with issues that arise with a software product.

From all of these applications, we use Eventum on one of our clients. Even the funny thing are that company did not produce the software, but it's a civil construction company. Luckily Eventum has a high flexibility, which allows us to customize with the needs of those company.

"Artanusa Issue Tracking System" is the issue management system built over Eventum. Some software standard functions modified to accommodate the internal company's needs and in accordance with its construction field.

We have tested this software for two weeks before widely used, that is expected to begin on Monday, August 10, 2009.

Using Eventum issue tracking system is not inferior to other commercial products, even the means of communication to any party related to such issues is very complete and well-documented. Eventum also allows us to add the necessary fields in the input process and reporting an issue.